Design Nox

TERMS & CONDITIONS
Revision Policy:

Our revision turnaround time is approximately 48 hours and we offer free-of-cost changes and revisions no matter what package you choose. This policy is feasible for all designs, content, or layouts regardless of the package.

Refund Policy:

All approved designs are not liable for a refund. In case there are confusions or continuous changes that are referring to the poor quality of work, we will offer a full and final refund. In case of breach of the contract or cancellation, you will be liable for a refund.

All refund requests will be as per the following arrangement:

- You make considerations according to the designs and logos provided. Once you approve or ask for changes in the initial designs, the refund offer will be void and a request for a refund will not be entertained.

- After the project has entered the revision phase, the refund request will not be entertained after it is proven to be void.

- In case you do not want to process any further on the initial stage regarding design delivery, we will offer a full refund with a 10% administration and preparation charge.

- If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

- If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

- Request for a refund after 96 hours of the initial design delivery will not be entertained, however for the sake of client satisfaction we are open to helping out with any concerns and queries.

- No request for refund will be entertained after the loss of interaction from the customer end after 7 working days. If you wish to restart the order, you will be charged a certain fee for your new plan.

- No request for a refund will be entertained if the customer goes unresponsive for 5 working days and claims a refund afterward.

- All refund requests should be made to the support department. http://designnox.com/ reserves the right to approve/reject any refund requests based on an individual case-to-case premise.

- No refund will be entertained after the final files have been delivered.

- For Website packages, no refund will be entertained after revisions of the initial design mockup or creation of the inner pages through the client's approval.

- Our support department looks into these refunds which is why all communication regarding the changes and finalizations are communicated thoroughly on http://designnox.com/. We reserve all authority to affirm/object to your solicitation on an individual case-to-case premise.

- For DesignNox, Custom bundles, a refund will be applied just the same as on the single packages.

- In case, your request a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

- Each refund should have a legitimate reason which should qualify against the outline brief and client input for revisions. In case the concern is genuine and an idea has not been composed as per the brief, a refund will not be approved however discounts won't be valid. Further revisions will be provided until you are satisfied with the given word.

- We follow strict humanitarian policies at all ends. Under any circumstances, both parties (DesignNox & Client) agree not to criticize each other and any of its employees, associates or partners publicly (on public forums, blogs, social networks, etc.) at any given time during or after the contract period.

- Both parties, (DesignNox & Client) agree not to talk on forums, blogs, community groups, or any social media in a way that brings a bad name to either party or any of its employees, associate, or partner. In case of a breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages for the agreed contract and its breach.

- Money Back Guarantee depends on that the request following honesty. Where a client has placed design orders with more than one agency for the same job, intending to claim a refund, DesignNox considers it as a fraudulent thought process. In such instances, we reserve the right to decline a refund request for all of our work provided.

- We highly appreciate active customers giving us feedback to get the required results. All design jobs require client input before finishing the design which makes the process easier on both ends.

- 100% unique design guarantee qualifies you for a new logo. If the logo designed by DesignNox is found to be considerably similar to another design that already exists, we offer compensation and changes regardless as long as the project is in continuation. Any likeness to a current outline will be just a fortuitous event and DesignNox won’t acknowledge any responsibility or claim of any compensation in the future. It is the client’s responsibility to get their artwork copyrighted.

How To Claim Your Refund:

- The refund criteria are simple, and to ensure that your refund request is processed effectively and approved, please make sure that you meet the following requirements.

Specify your concern and claim your refund through any of the following three modes:

i. Toll-free # 888 616 8789

ii. Live Chat

iii. Email. (info@designnox.com)

We are committed to client satisfaction and will try to resolve your query and concern in light of our revision policy immediately. If not, we will email you a refund request approval from our refund department after the case has been studied properly.

After the refund, the rights to your design would be transferred to DesignNox and you would not legally be allowed to display any version of the design sent by the company.

1. Since the design rights would now be transferred to DesignNox, you have no right to use any reaction or other substance, work item, or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies, DesignNox would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@designnox.com).

Your Account:

Our chat support is always open to communication. It is the client's responsibility to check the account section for all questions, queries, concerns, and any other instructions from the production department. Failure to actively check the account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

To provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form. The designs are crafted after thorough research to ensure the quality and uniqueness of each design.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled according to your package. Our packages are specifically planned in an order to guarantee results and bring out the best potential through development and design.

Domain and Hosting

Domain and Hosting are provided free of cost with packages, where applicable. All the email accounts assigned with the website packaged can be configured on third-party email software such as outlook. If you wish to opt out of hosting the website with us, you will not be provided with email accounts.

Delivery Policy

All design order files are delivered to ‘My Account’ as per the date specified on the confirmation. We also send out a proper e-mail to inform the client about their design order delivery made to their specific account area. All policies of revision & refund are subject to the date and time of the design order delivered to the client's account area.
All design order files are delivered to “My Account” as per the date specified on the confirmation. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client's account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of the order. These business days are true to their respect so that each unit can take their time and work on their masterpiece.

Record Maintenance

We keep all our records safe so your final design will stay archived after we deliver your final files. If you wish to receive the final files again, we can email the design or layout upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries. You can get in touch with us at whatever time. Our team is dedicated to complying well with all terms and supports you regarding any queries.

Correspondence Policy

YOU concur that DesignNox is not at risk for any correspondence from email addresses other than the ones taken after by our own particular area i.e. "info@designnox.com” or any toll-free number that is not specified on our website. We ought not to be considered in charge of any damage(s) brought about by such correspondence. We just assume the liability of any correspondence through email addresses under our space name or utilizing a toll-free number i.e. as of now specified on DesignNox Website.

Money Back Guarantee

We take pride in our product quality and work making us extremely confident in the work we do which is why we back it up with a money-back guarantee. If we are unable to meet and beat your expectations, will give you a refund.

100% Unique Design Guarantee

At DesignNox, we are all about consideration and promise that all of our logos are produced using scratch. We will provide you with work in complete compliance with your designed brief regarding the project.

Video Animations
Revision Policy

Our revision turnaround time is approximately 48 hours and we offer free-of-cost changes and revisions no matter what package you choose. This policy is feasible for all designs, content, or layouts regardless of the package.

Package revisions are as follows:

• STANDARD: Unlimited Storyboard Revisions

• PRO: Unlimited Storyboard Revisions

• PREMIUM: Unlimited Storyboard Revisions

*Unlimited revisions require that the initial design and concept have to be the same, customer cannot ask for a redesign once an initial concept has been selected.

REFUND POLICY

Occasionally, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) gets approved or a change is asked. We will not refund unless DesignNox Agency cancels or ends your Contract for a reason other than your breach or non-execution.

All refund requests will be as per the following arrangement:

• You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for alterations in the initial designs, the refund offer will be void, and a request for a refund will not be entertained.

• Once the Project has been entered into the revision phase, the refund offer will be void, and a request for a refund will not be entertained.

• On the off chance that the client makes the demand for a refund before the delivery of initial design concepts, you would qualify for a full refund (less than 10% administration and preparing charge).

• If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

• If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

• No refund request will be entertained after 96 hours of the initial design delivery. But since, we believe in 100% customer satisfaction, you are requested to reach out to us so we can address your concerns.

• No request for a refund will be entertained after inaction by the customer after seven working days. According to your preferences, if you wish to restart the order, you will be charged a certain amount contingent upon your venture.

• No request for a refund will be entertained after inaction by the customer after seven working days. According to your preferences, if you wish to restart the order, you will be charged a certain amount contingent upon your venture.

• All refund requests should be made to the support department. Our email is info@designnox.com reserves the right to approve/reject refund requests based on an individual case-to-case basis.

• No refund will be entertained from the client after the final files have been delivered.

For Website bundles, no refund will be entertained once the initial design mockup has been revised or the inner pages have been created with the client's approval. All requests for refund must be communicated to the support department by sending us an email at info@designnox.com. In light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case-to-case premise.

• For DesignNox Agency/Custom bundles, a refund will be applied just the same as on the single packages.

• For instance, in the event that you request a logo or web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

• A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved; however, it won't be given. Moreover, further revisions will be provided until you are satisfied.

• It is also to be noted that, under any circumstances, both parties (DesignNox Agency & Client) agree not to attack/criticize each other and any of its employees, associate/s or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or subsequent to contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media in a way that brings a bad name to either party or any of its employees, associate, or partner. In case of a breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

• Money Back Guarantee depends on that some basic honesty sets the request. When a client has placed design orders with more than one agency for the same job to claim a refund, DesignNox Agency does not consider this good faith. In such instances, we reserve the right to decline a refund request.

• All design jobs require client input before finishing the design, which is why it is requested that the customer be active throughout the process and give feedback to get the required results.

• 100% unique design guarantee qualifies you for a new logo if the logo designed by DesignNox Agency is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event, and DesignNox Agency won't acknowledge any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their artwork copyrighted.

How to Claim Your Refund:

To ensure that your refund request is processed effectively and approved, please ensure that your service quality aligns with the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:-

Live Chat.
Email (info@designnox.com)
We will try to resolve your query and concern in light of our revision policy immediately or will send you an email for a refund request approval from our refund department.
After the refund, the rights to your design would be transferred to DesignNox Agency, and you would not legally be allowed to display any version of the design sent by the company.

1. Since the rights to design would now be transferred to DesignNox Agency, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item, or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies, DesignNox Agency would share Copyright Acquisition data for the refunded outlines that would confine the future re-utilization of the designs as original designs.
If you have any questions, queries, or concerns about our Refund Policy, please get in touch with us by clicking here (info@designnox.com).

My Account:

The My Account area is a convenient way to communicate. You are responsible for checking the account section for all questions, queries, concerns, and any other instructions for the designer. Failure to actively check the account section may become a cause of hindrance in your perusal of a refund. If you are unsure how to use the My Account area, please contact customer support anytime for prompt assistance.

Quality Assurance Policy:

To provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.

The designs work with dedication and are crafted after adequate and thorough research to ensure quality and uniqueness.

We give a 100% Satisfaction Guarantee.

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain and Hosting:

Domain and Hosting are provided free of cost with packages, where applicable.

All the email accounts assigned to the website can be configured on third-party email software such as outlook.

If you wish to opt out of hosting the website with us, you will not be provided with email accounts.

Delivery Policy:

All design order files are delivered to My Account per the date specified in the "Order Confirmation. “An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client's account area.

All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An email is also sent to inform the client and keep track of their design order delivered to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client's account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of the order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional!

For further help, get in touch with our customer support department or send us an email.

For further help, get in touch with our customer support department or send us an email.

We keep your final design archived after we deliver your final files. We can email the request if you wish to receive the final files again.

Customer Support:

We offer 24-Hour Customer Support to address your questions and queries.

You can contact us at any time, and we promise a prompt reply.

Correspondence Policy:

You concur that DesignNox Agency is not at risk for any correspondence from email address (es) other than the ones taken after by our own area, i.e. "info@designnox.com" or/and any toll-free number that is not specified on our site. DesignNox Agency ought not to be considered in charge of any damage(s) brought about by such correspondence. We assume the liability of any correspondence through email address (es) under our space name or/and through a toll-free number i.e., as specified on the DesignNox Agency Website.

Money Back Guarantee:

We are extremely confident in our work, which is why we back it up with a money-back guarantee. If we cannot meet and beat your expectations, we will give you a refund.

100% Unique Design Guarantee:

At DesignNox Agency, we promise that all our logos are produced using scratch. We will provide you with a logo that is adept and in complete compliance with your design brief.

Reactivation Policy:

If the client gets unresponsive for a month or more, then the Project will be considered closed. A reactivation fee will be charged for the said Project.

Republish material from this website (including republication on another website);

Sell, rent, or sub-license material from the website;

Show any material from the website in public;

Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

Edit or otherwise modify any material on the website; or

Redistribute material from this website [except for content specifically and expressly made available for redistribution]

Restricted Access:

Access to certain areas of this website is restricted. DesignNox Agency reserves the right to restrict access to specific areas of this website, or indeed this entire website, at DesignNox Agency's discretion. Suppose DesignNox Agency provides you with a user ID and password to enable you to access restricted areas of this website or other content or services. In that case, you must ensure that the user ID and password are kept confidential. DesignNox Agency may disable your user ID and password in [DesignNox Agency's] sole discretion without notice or explanation.

User Content:

In these terms and conditions, "your user content" means material (including, without limitation, text, images, audio material, video material, and audio-visual material) that you submit to this website for whatever purpose. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action, whether against you, DesignNox Agency, or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints. DesignNox Agency reserves the right to edit or remove any material submitted to this website, stored on DesignNox Agency servers, or hosted or published upon this website. Notwithstanding rights under these terms and conditions in relation to user content, DesignNox Agency does not undertake to monitor the submission of such content to or publication on this website.

Content Policy:

Our content policy is important in maintaining a positive experience for you, the client. For the usual websites and resume designs, the client will provide all content (images, headings, copy, text, etc.). In the case of resume design, a client has to provide complete personal information with a biography, and we do not provide any sort of content services. For an e-commerce website, up to 10 to 30 sample products will be provided by the DesignNox Agency team. The client will also provide sample product information, including product name, product price, product images, and shipping policy. CMS and e-commerce management will be handled by DesignNox Agency. We use dummy text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.

Limitations of Warranty:

This website is provided "as is" without any representations or warranties, express or implied. DesignNox Agency makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the preceding paragraph, DesignNox Agency does not warrant that:

• This website will be constantly available, or available at all; or

• For any indirect, special, or consequential loss; or

• Show any material from the website in public

For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

Nothing on this website constitutes or is meant to constitute advice of any kind. If you require advice in relation to any [legal, financial, or medical] matter, you should consult an appropriate professional.

Limitations of Liability:

DesignNox Agency will not be liable to you (whether under the law of contact, the law of torts, or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website to the extent that

• The website is provided free-of-charge, for any direct loss;

• For any indirect, special, or consequential loss; or

• for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if DesignNox Agency has been expressly advised of the potential loss.

Exceptions:

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit DesignNox Agency liability in respect of any:

Death or personal injury caused by our negligence;

Fraud or fraudulent misrepresentation on the part of DesignNox Agency; or

Matter which it would be illegal or unlawful for DesignNox Agency to exclude or limit, or to attempt or purport to exclude or limit, its liability.

These limitations of liability apply even if DesignNox Agency has been expressly advised of the potential loss.

Reasonableness:

Using this website, you agree that the exclusions and limitations of liability in this website disclaimer are reasonable. You must not use this website if you do not think they are reasonable.

Refund Policy:

DesignNox Agency refund policy is not applicable when:

• You choose a special service package.

• You have approved the initial design concept

• You have requested revisions

• You have canceled the order due to non-related reasons regarding the DesignNox Agency and its policies.

• You have not contacted DesignNox Agency for more than two weeks since the Project was initiated.

• You have violated DesignNox Agency terms & conditions and privacy policy

• You have approached another service provider or designer for the same Project assigned to DesignNox Agency

• You have provided an incomplete design brief

• You have demanded a change in the design concept

• You have exceeded the maximum time allowed to request a refund and make claims.

• You are closing your business or have changed the name of your business

• You have other reasons such as change of mind, dispute with your partners, or other similar reasons

• You have approved the deliverables

• You have accepted multiple revisions for any service

• If you have ordered a bundle service and are dissatisfied with any specific service. A refund can only be claimed against that particular service and 'not' the complete set of bundle services

• You have failed to provide the initial design brief within 10 days of order placement

Note: DesignNox Agency reserves complete rights to reject/cancel any project/order or cancel the Contract with the customer whenever it seems necessary and decided after critical managerial discretion. After successfully claiming the refund, you will have no rights to use the incomplete/complete design concepts for any reason or purpose; these completed/incomplete design concepts will remain the sole property of DesignNox Agency, and the company owns full rights to these design concepts. By complying with this refund policy, you will have no right to use any of the design concepts designed by DesignNox Agency. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to ensure legality. How to claim your refund? Follow the below-mentioned ways to make raise your 'request for refund':

By calling us any time at our Toll-Free Number 888 616 8789

By engaging with us via Live Chat. Click here to start chatting now.

By sending us an Email, mention "Request for Refund" and 'Order ID' in the subject line.

As soon as we receive your request for a refund, we will reach out to you at our earliest to assist you with the best possible resolution and start the refund process since we aim for customer satisfaction.

Money Back Guarantee:

Money Back Guarantee is valid till 30 days of order placement, provided that all other terms are applied. Money Back Guarantee is valid only if you have not requested revisions for any design sample/concept within your order. Once you request a revision/change in the provided design sample/concepts, you agree to proceed further with our services and cannot claim refunds.

Other Parties:

You accept that, as a limited liability entity, DesignNox Agency has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against DesignNox Agency officers or employees regarding any losses you suffer in connection with the website. Without prejudice to the preceding paragraph, you agree that the limitations of warranties and liability in this website disclaimer will protect DesignNox Agency officers, employees, agents, subsidiaries, successors, assigns, and sub-contractors as well as DesignNox Agency.

Unenforceable Provisions:

Suppose any provision of this website disclaimer is or is found to be unenforceable under applicable law. In that case, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity:

You hereby indemnify DesignNox Agency and undertake to keep DesignNox Agency indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by DesignNox Agency to a third party in settlement of a claim or dispute on the advice of DesignNox Agency, legal advisers) incurred or suffered by DesignNox Agency arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of These Terms and Conditions:

Without prejudice to DesignNox Agency other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as DesignNox Agency deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and bringing court proceedings against you.

Variation:

DesignNox Agency may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment:

DesignNox Agency may transfer, sub-contract, or otherwise deal with DesignNox Agency rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract, or otherwise deal with your rights and obligations under these terms and conditions.

Severability:

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement:

These terms and conditions, together with any other documents, constitute the entire agreement between you and DesignNox Agency in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Clause of Use:

Suppose a project has been abandoned in terms of approvals or specifications, based on the issue of written communication between the client and the account manager for at least 30 days. In that case, the Project will be deemed as closed.

Closed Projects:

A closed Project is an assigned project that has been either delivered in full or wasn't claimed for a period of at least 60 days, and DesignNox Agency cannot be held liable after the stated time duration.

100% Unique Design Guarantee:

At DesignNox, we are all about consideration and promise that all of our logos are produced using scratch. We will provide you with work in complete compliance with your designed brief regarding the Project.

Video Animations
Revision Policy:

Our revision turnaround time is approximately 48 hours, and we offer free-of-cost changes and revisions no matter what package you choose. This policy is feasible for all designs, content, or layouts regardless of the package.

Package revisions are as follows:

STANDARD: Unlimited Storyboard Revisions

PRO: Unlimited Storyboard Revisions

PREMIUM: Unlimited Storyboard Revisions

*Unlimited revisions require that the initial design and concept have to be the same, customer cannot ask for a redesign once an initial concept has been selected.